UX Consultation at Digital Green

Immersive User Research and UX Design for International Development

Virtual Training Institute Journey Visualization

Designed the quality-assurance analytics dashboard for Digital Green's "Virtual Training Institute," an online video library that facilitates best practices to over 10,000 farmers within rural communities in India.

Accomplishments

Positive Client Engagement and Project Scoping
Lead collaborative design workshops, generating partner buy-in
In-country foundational research transformed insights into actionable designs
Provided client with design implementation guide

My Role

My team collaborated with Digital Green's technology team and met on a regular basis to create the deliverables required at every stage of the process. I set the design vision and tone for client relations and design-related activities while monitoring my team's progress, where each step required a seamless effort to work autonomously on separate tasks and synthesize our individual ideas into a group design.

Skills & Tools Mastered

User Research: Contextual inquiry, stakeholder interviews, on-site observations, journey mapping, workflow diagram
Design Management: Remote project framing, weekly client check-ins & relationship building, activity timeline (gantt chart), team delegation, design feedback sessions, information process mapping
User Experience Design: Concept mapping, personas & scenarios, storyboarding, sketches & alternatives, wireframes, visual design, InVision prototype

In-Depth: MOOC-style video training platform

The first half of our client engagement involved designing a user-facing video platform. We designed the interface following design values selected for a low-literate population and had weekly client check-ins to ensure design alignment with client goals.

Design Statement: How might we design a knowledge platform that evolves the existing training sessions into an appropriately balanced human-mediated and digitally-mediated experience? The knowledge platform, VTI, is to be used throughout India and beyond by learners, teachers, and administrators with specific regional needs, including a low-tech environment and low-literacy end user base.

An interactive prototype for the Learner Interface was built using Illustrator for the UI mockups and uploaded to InVision App for interactivity. The prototype can be viewed by clicking here.

In-Depth: QA Visualization

Our in-country engagement allowed us to validate our MOOC video platoform and re-assess our client's most pressing needs given on-site observations. We shifted our focus to design a quality-assurance platform; enabling our client's business goal of scaling out to new countries.

Design Statement: How might we design a user interface for extension agents that incorporates data already collected in order to yield insights that help Digital Green deliver effective programs and provide supportive supervision to Village Resource People as it scales out to thousands of new communities?

Our goal included making the data collection process as simple as possible, and making the insights gleamed from compiled QA data as easy to read as possible. In addition to complementing the existing service model - including sustained supportive activity - an updated information architecture allowed us to reconcile our previous learner interface work with a "data backbone."

A quality-assurance platform tied together our client's training operations with their desire to monitor program with data-backed success metrics.

From here, my team moved forward with interaction flows and concluded with wireframes for the QA Data Dashboard built using Balsamiq.

Other Projects

Product Designer @ Omega Point

Designed several new features for a React-based online quant investing web app. Created wireframes and Axure interactive prototypes while working with developers to roll-out new functionality.

UX Engineer @ Idibon

Full redesign of text analytics platform. Led the front-end development, including customizing the Bootstrap component library, for this JS-heavy web app built atop the Rails API.

UX Development @ GE

Focused on Front-End Design & Development for the UX team's responsive site. Developed cross-browser compatible site to promote team's online presence.

IA for Learning Analytics @ U Mich

Selected for Learning Analytics Fellowship. Acted as Lead Information Architect (IA) for team of designers developing a course exploration guide linked to career outcomes.

Data & Design Coordinator @ DataDive

Created a Data Visualization Dashboard over a weekend-long data hackathon. Acted as coordinator for volunteer team of DataDive event planners.

Operations Manager @ MetWest HS

Oversee day-to-day operations, using design thinking to determine where to make process improvements. Redesigned a finals week calendar to easily generate updated schedules and reports each semester.

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